Customer Experience Knowledge Check
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Question 1 of 4
1. Question
What should you do when a customer walks in the door to start their movie-going experience off great?
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Question 2 of 4
2. Question
Drag the steps for dealing with an upset customer in the correct order.
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Surprise them with something extra
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Listen
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Apologize
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Fix what's wrong
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Question 3 of 4
3. Question
True or False: The customer’s feelings are not your responsibility.
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Question 4 of 4
4. Question
It’s important to always try to…
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