Customer Experience & Responsibilities Unit Quiz
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Question 1 of 7
1. Question
Drag the steps for dealing with an upset customer in the correct order.
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Apologize
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Fix what's wrong
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Listen
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Surprise them with something extra
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Question 2 of 7
2. Question
It’s important to always try to…
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Question 3 of 7
3. Question
True or False; It’s important to ensure that the employee break room is clean before moving on to checking the butter stations.
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Question 4 of 7
4. Question
Theater checks should be performed:
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Question 5 of 7
5. Question
When cleaning a theater, what is the very first thing you should do?
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Question 6 of 7
6. Question
What are some of the primary responsibilities of an Usher? (select all that apply)
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Question 7 of 7
7. Question
What should you do when a customer walks in the door to start their movie-going experience off great?
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