Relationship Management Final Exam

Relationship Management Final Exam

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Question 1 of 10

1. Question
Drag and drop the 5 steps of conflict management into the correct order.
- Assessing Severity and Best Approaches
- Exploring Resolutions and Develop a Plan
- Understand Issues and Cause of the Conflict
- Understanding Others’ Perspectives
- Communicating Solutions Effectively and Obtain Buy-In
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Question 2 of 10

2. Question
“What time did this occur?” is an example of what type of question?
- An open-ended question
- A close-ended question
- A loaded question
- A rhetorical question
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Question 3 of 10

3. Question
The “AEIOU Model” for managing and defusing tense situations looks like this –
- Acknowledge the other person or people
- [?]
- Identify a plan to move forward
- Outline the outcome you anticipate
- Reach an Understanding
- Energize your team
- Enact change
- Express your concerns
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Question 4 of 10

4. Question
What is the first step in planning a communication strategy that will address change?
- Identify the need – What is prompting the change?
- Identify who will be impacted by the change
- Identify where you will find resistance
- Ignore the problem entirely
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Question 5 of 10

5. Question
Maintaining transparency and authenticity, inviting responses, addressing obstacles and observing reactions are…Things that should be avoided when supporting your team
- Things that should be avoided when supporting your team
- Not important when it comes to managing change
- Guidelines for managing change resistance
- Not related whatsoever
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Question 6 of 10

6. Question
People who complain about something that’s not working will be happy to hear it’s changing. True or False?
- True
- False
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Question 7 of 10

7. Question
Which of the three leadership styles will be the most productive, inclusive, and motivating for your team?
- The Directive Leader
- The Coaching Leader
- The Delegation Leader
- None of the above
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Question 8 of 10

8. Question
“How did it go? What parts of the plan did not get implemented? What got in the way? What will you try next time?” Asking each of these questions is a part of which step in the G.U.I.D.E. Model?
- Gather data on performance
- Understand the impact
- Develop an action plan
- Execute the plan and examine progress
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Question 9 of 10

9. Question
True or False? “I shouldn’t know about my Team Member’s personal problems.”
- True
- False
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Question 10 of 10

10. Question
Giving and receiving feedback is important because…
- It inspires growth
- It gives people purpose
- It solidifies working relationships
- All of the above
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