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Drag and drop the 5 steps of conflict management into the correct order.
“What time did this occur?” is an example of what type of question?
The “AEIOU Model” for managing and defusing tense situations looks like this –
What is the first step in planning a communication strategy that will address change?
Maintaining transparency and authenticity, inviting responses, addressing obstacles and observing reactions are…Things that should be avoided when supporting your team
People who complain about something that’s not working will be happy to hear it’s changing. True or False?
Which of the three leadership styles will be the most productive, inclusive, and motivating for your team?
“How did it go? What parts of the plan did not get implemented? What got in the way? What will you try next time?” Asking each of these questions is a part of which step in the G.U.I.D.E. Model?
True or False? “I shouldn’t know about my Team Member’s personal problems.”
Giving and receiving feedback is important because…