Module 3 of the Advanced Management Program was all about relationship management, and covered the following topics: Conflict Management, Managing Change, and Coaching for Performance. This final module taught you the fundamental skills required for effectively managing relationships while in a leadership role. Now, test your knowledge with this final assessment.
Remember: You can always revisit any of the topics in order to perform better on this final assessment.
You must receive 80% to pass and will have unlimited attempts.
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Drag and drop the 5 steps of conflict management into the correct order.
“What time did this occur?” is an example of what type of question?
The “AEIOU Model” for managing and defusing tense situations looks like this –
What is the first step in planning a communication strategy that will address change?
Maintaining transparency and authenticity, inviting responses, addressing obstacles and observing reactions are…
People who complain about something that’s not working will be happy to hear it’s changing. True or False?
Which of the three leadership styles will be the most productive, inclusive, and motivating for your team?
“How did it go? What parts of the plan did not get implemented? What got in the way? What will you try next time?” Asking each of these questions is a part of which step in the G.U.I.D.E. Model?
True or False? “I shouldn’t know about my Team Member’s personal problems.”
Giving and receiving feedback is important because…